Purchase Terms and Conditions
How to Place an Order
How can I place an order with NF Booster Europe?
Is there a minimum purchase quantity?
There is no minimum or maximum purchase quantity. You can choose exactly what you would like to purchase.
Are shipping costs included in the price?
Shipping costs will be calculated and displayed during the checkout process based on the delivery address.
- Prices apply to shipments consisting of a single parcel.
Shipping Terms
Where can I have my order delivered?
We deliver orders throughout Spain and Europe. You can choose between home delivery or collection from a designated pick-up point.
How long will my order take to arrive?
Delivery takes between 48 hours and 4 days, depending on the destination.
Is there a minimum or maximum order value?
Yes. The minimum order value is €30.
Order Tracking
How can I check that my order has been placed correctly? Can I track my order?
Yes. Once you have placed your order, we will send you a confirmation email containing your order details.
As soon as your order leaves our warehouse, we will send you another email with your tracking number. You can then use the carrier's website to track your order at any time.
Payment Terms
What payment methods can I use?
At NF Booster Europe, you can pay by credit or debit card (Visa, Visa Electron, MasterCard and Maestro), bank transfer or PayPal.
Is payment secure?
At NF Booster Europe, we use fully secure payment systems and guarantee the confidentiality of your credit or debit card details. Your card details are transmitted directly to the relevant banking institution in encrypted form.
Our secure payment gateway verifies that the card being used is enabled for Secure Electronic Commerce. No transaction will be processed without authentication and authorisation from the card-issuing bank.
Returns
Products may be returned within a maximum period of 48 hours from the date of receipt of the order.
To request a return, please email our Customer Service team at sales@nfboostereurope.com. Please include your order number, personal details and the reason for your return request.
Once the return has been requested, the carrier will collect the order. The products must be returned in their original packaging.
In all cases, only the amount paid for the products will be refunded, with the applicable return shipping costs deducted from the refund.
Shipping costs are not fixed, as they vary depending on the weight and destination zone of the order. Please note that the shipping cost is not a fixed or flat-rate fee.
The purchase amount will be refunded by bank transfer to the account details provided by you.
What should I do if my order is incorrect or defective?
If you have received an order containing products that you did not request, or if any of the products received are defective, please contact us by email at sales@nfboostereurope.com. We will arrange for the order to be returned or replaced.
You must notify us of any such issue within a maximum of 48 hours of receiving the shipment.
If the damage or error has occurred due to defective packaging or mishandling during transportation, this must be clearly noted on the delivery note that the carrier asks you to sign.
Right of Withdrawal
In accordance with sections d) and e) of Article 103 of Royal Legislative Decree 1/2007, the right of withdrawal does not apply to the purchase of food products, as, due to their nature, quality and/or composition, they may deteriorate or expire rapidly.
However, if the inadequate quality, composition and/or a defect in any of these products can be demonstrated, or if there is an obvious error regarding the identity of the product purchased, and the issue is reported within 48 hours of receipt, a return and/or replacement may be requested.
General Data Protection
You can consult our Privacy Policy in the section provided for this purpose on our website.
Applicable Law and Jurisdiction (Spain)
These General Terms and Conditions shall be interpreted in accordance with the applicable laws in force in Spain. Such legislation shall apply on a supplementary basis to any matters not expressly provided for herein.
In particular, this includes Spanish Law 34/2002 of 11 July on Information Society Services and Electronic Commerce.
Amendments
NF Booster Europe reserves the right to modify, at any time, the services provided through the website nfboostereurope.com, including adding or removing services or content in order to provide an improved user experience and service.
I Can't Find the Answer to My Question
If you have any other questions that are not addressed on our website, please do not hesitate to contact our Customer Service team by phone on 623 92 45 56, Monday to Friday from 9:00 a.m. to 7:00 p.m., or by email at sales@nfboostereurope.com.